Job Description
Join our award-winning team as a Night Shift Customer Service Representative at Pacific Connect Solutions! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. This role is perfect for night owls who thrive in dynamic environments and want to make a real impact. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues using our CRM system while maintaining high satisfaction scores
- Process orders, returns, and billing inquiries with accuracy
- Collaborate with cross-functional teams to resolve complex customer concerns
- Document all interactions and maintain detailed case records
- Meet/exceed productivity and quality metrics during night shift hours
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Strong problem-solving skills with ability to de-escalate tense situations
- Proficient in CRM software (Salesforce experience preferred)
- Excellent communication skills and typing speed (40+ WPM)
- Availability to work flexible night shifts (11 PM - 7 AM)
- High school diploma or equivalent; college degree preferred