Job Description
Join our award-winning team as a Local Customer Service Representative in sunny Long Beach, CA! We're urgently hiring empathetic professionals to deliver exceptional customer experiences while receiving industry-leading paid training. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant coastal city.
Why Join Us?
- PAID TRAINING program with certification
- Health/dental/vision benefits
- 401(k) matching
- Paid time off
- Flexible scheduling options
Perfect for career changers or recent graduates! No experience required – we'll teach you everything you need to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with first-contact resolution
- Process orders, returns, and warranty claims accurately
- Document interactions using CRM systems (Salesforce training provided)
- Collaborate with technical teams for complex issue escalation
- Maintain 95% customer satisfaction metrics
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Local residency in Long Beach, CA area
- Excellent verbal/written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude with conflict resolution aptitude
- Must pass background check/drug screening
- Spanish fluency a strong plus