Job Description
Join Austin's fastest-growing tech support company as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our local clients. Enjoy a modern downtown workspace, competitive compensation, and immediate start opportunities. Our team culture thrives on collaboration and innovation – apply today to become part of Austin's premier customer service hub!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product concerns
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in continuous training on new products
Qualifications
- Minimum 1 year customer service experience
- Strong problem-solving and communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Must pass background check and drug screen