Job Description
Join our dynamic team at TeleSolutions Pro! We're urgently seeking talented Call Center Representatives for our high-volume client support operations in Oklahoma City. This is your opportunity to launch a rewarding career in customer service with industry-leading training and growth potential. Our hiring event is happening THIS WEEKEND! Don't miss this chance to secure your spot in one of Florida's most sought-after call center roles. Competitive pay, flexible schedules, and comprehensive benefits package included.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs to sharpen skills
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities under pressure
- Proficient with Windows OS and basic software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a service-first mindset