Job Description
Are you a natural problem solver with a passion for helping others?
Horizon Customer Solutions is currently looking for a Customer Service Representative to join our expanding team in California. If you are ready for an immediate start and want to work for a company that values your contributions, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring a seamless and positive experience from inquiry to resolution. We offer a competitive salary, comprehensive benefits, and a supportive work environment designed for professional growth.
Responsibilities
- Manage a high volume of incoming inquiries via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a positive and empathetic demeanor.
- Accurately document all interactions and account information in our CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with the sales and technical teams to escalate and resolve complex issues.
- Stay updated on product knowledge and company policies to provide accurate answers.
- Provide feedback on common customer trends to help improve service quality.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to multitask effectively in a fast-paced, deadline-driven environment.
- Strong problem-solving skills and a proven customer-first mindset.
- Willingness to work flexible shifts, including evenings and weekends.
- Previous customer service experience is a plus, but not required for the right candidate.