Job Description
Join Global Connect Solutions, a premier customer experience leader, for our exclusive Call Center Hiring Event in Atlanta! We're seeking passionate individuals to deliver exceptional service to Fortune 500 clients. This full-time role offers competitive compensation, comprehensive benefits, and clear career advancement paths in a dynamic, tech-enabled environment.
Why Join Our Team?
• Industry-leading training program
• Health, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Modern downtown Atlanta workspace
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Utilize CRM tools to document interactions and maintain accurate records
- Meet performance metrics including CSAT scores and average handle time
- Collaborate with team members to resolve complex customer issues
- Participate in continuous improvement initiatives
- Adhere to compliance protocols and security standards
Qualifications
- Minimum 1 year customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to navigate multiple systems simultaneously
- Flexible availability including evenings and weekends
- High school diploma or equivalent required
- Positive problem-solving mindset
- Background check and drug screen required