Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking passionate professionals in Baltimore, MD or California to deliver exceptional support from the comfort of your home. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment. Help us create memorable customer experiences while advancing your career in a thriving remote-first culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing concerns, and product questions using CRM tools
- Document interactions accurately in Salesforce while maintaining strict data privacy standards
- Collaborate with technical teams to resolve complex escalations
- Meet or exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- Minimum 2 years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- High-speed internet connection (minimum 25 Mbps) and quiet home office
- Ability to work flexible shifts including evenings and weekends as needed
- Proven problem-solving ability with strong attention to detail
- Valid work authorization in the United States