Job Description
Join our dynamic team as a Night Shift Customer Service Representative in sunny Los Angeles! We're seeking passionate individuals to deliver exceptional support during evening hours while our West Coast clients rest. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a 24/7 operations environment. Perfect for night owls seeking stability and advancement opportunities.
Why Global Connect Solutions? We invest in our people with paid training, performance bonuses, and clear pathways to team lead positions. Our modern downtown LA office offers flexible scheduling, free parking, and a vibrant team culture. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for high-profile clients
- Resolve complex customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining SLAs
- Collaborate with global teams during handover periods
- Identify process improvements and escalate escalations appropriately
- Maintain 95%+ customer satisfaction metrics through quality service
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication skills in English (Spanish fluency a plus)
- Ability to thrive in night shift schedules with strong time management
- Problem-solving mindset with conflict resolution expertise
- High school diploma or equivalent (college degree preferred)
- Pass background check and drug screening
- Available for immediate start (no waiting periods)