Job Description
Join Omaha Connect Solutions as a Customer Service Representative and kickstart your career with our industry-leading paid training program! We're urgently hiring motivated individuals to deliver exceptional service to our diverse client base. As a cornerstone of our team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting customer relationships. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply today and transform your passion for helping people into a rewarding career!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction scores
- Actively participate in ongoing training sessions to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (GED) required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Excellent problem-solving and conflict resolution abilities
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to Omaha, NE facility
- Availability to work flexible shifts including evenings/weekends