Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Customer Service Representatives in Austin, TX. We pride ourselves on offering a supportive work environment, comprehensive paid training, and the stability of weekly paychecks.
As a member of our team, you will be the first point of contact for our valued clients, ensuring they receive top-tier support. We value hard work, dedication, and a positive attitude. If you are ready to start a new chapter with a company that invests in its employees, apply today!
What We Offer:
- Competitive hourly rate ($18.00 - $22.00)
- Weekly Pay Schedule
- Comprehensive Paid Training Program
- Health, Dental, and Vision Insurance options
- Career advancement opportunities
Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally.
- Resolve customer inquiries and issues efficiently using our CRM software.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and resolutions in the database.
- Collaborate with team leads to meet daily and monthly performance KPIs.
- Stay updated on company policies and product knowledge through ongoing training.
Qualifications
- High school diploma or GED required.
- Must be at least 18 years of age.
- Previous customer service or call center experience is preferred but not required.
- Strong verbal communication and active listening skills.
- Proficient computer skills with the ability to navigate multiple windows.
- Ability to work flexible shifts, including weekends and holidays.