Job Description
Join our dynamic team as an Immediate Hire Customer Service Representative in Philadelphia! We're seeking passionate professionals to deliver exceptional support to local clients while building rewarding careers. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for career changers and experienced reps alike!
Why Apply? • Same-week interviews • Day-one equipment setup • Paid training • Career advancement opportunities • Collaborative team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements for local service delivery
- Participate in quarterly hiring events across Philadelphia and Texas markets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset