Job Description
Join our award-winning team at Global Solutions Inc. during our exclusive Chicago Hiring Event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our diverse clientele. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic corporate environment. On-site interviews scheduled for October 15-17, 2023. Bring your resume and prepare to launch your career with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities and promote company products/services
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and typing speed (35+ WPM)
- Positive attitude with resilience under pressure