Job Description
Join our award-winning customer service team in the heart of Chicago! Global Connect Solutions is seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic downtown environment. Our Hiring Event takes place on June 15th at our Michigan Avenue headquarters. Bring your resume and meet hiring managers directly!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services based on customer needs
- Adhere to SLA targets and performance metrics
- Participate in quarterly training programs
- Maintain compliance with PCI and company policies
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience
- Proficiency in CRM software (Salesforce/Zendesk)
- Typing speed of 40+ WPM with accuracy
- Strong conflict resolution and empathy skills
- Ability to work flexible shifts including evenings/weekends
- Valid Illinois driver's license (for potential field visits)
- Bilingual English/Spanish highly desirable