Job Description
Join our award-winning customer service team and experience the freedom of daily pay! LocalCare Solutions is seeking passionate Local Customer Service Representatives in Wichita, KS to deliver exceptional support to our community. Enjoy competitive hourly pay with same-day payouts, comprehensive benefits, and a supportive work environment designed for growth. As a key member of our Wichita team, you'll be the friendly voice behind our services, helping neighbors resolve inquiries with empathy and efficiency. Our hiring event on June 15th offers immediate interviews and onboarding – apply today to start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues using company systems while maintaining service standards
- Document interactions accurately in CRM platforms and escalate complex cases
- Collaborate with team members to improve service quality and workflows
- Participate in daily pay processing and verification protocols
- Attend quarterly training sessions to enhance product knowledge
- Support community outreach initiatives as part of Wichita-focused programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with Midwestern dialect awareness
- Ability to work flexible shifts including evenings/weekends
- Valid driver's license and reliable transportation
- Pass background check and pre-employment screening
- Experience with daily payroll systems preferred