Job Description
Are you a people person with a knack for solving problems? Apex Contact Solutions is looking for driven, empathetic individuals to join our dynamic team in Columbus, OH. We are currently offering Immediate Hire opportunities for Customer Service Representatives, with the flexibility to work from home.
We pride ourselves on delivering top-tier support to our clients. As a member of our team, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.
Why Join Us?
- Competitive pay ranging from $18.00 to $22.00 per hour.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and remote work options.
- Rapid career advancement opportunities.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on high-resolution.
- Resolve customer complaints and issues in a timely and professional manner.
- Accurately enter and update customer information into CRM databases.
- Provide product information and assist customers with account inquiries.
- Identify upsell and cross-sell opportunities to increase revenue.
- Collaborate with the support team to maintain high service standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in a call center or customer service role is a plus.
- Excellent verbal and written communication skills.
- Proficiency with computers and CRM software (Salesforce, Zendesk, etc.).
- Ability to type at least 35 WPM and navigate multiple windows simultaneously.
- Must have a reliable high-speed internet connection and a quiet workspace.