Job Description
Join our award-winning customer support team and experience the freedom of daily pay! Premiere Support Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in Raleigh, NC. This contract position offers immediate start and daily payment processing—no more waiting for biweekly checks! Enjoy a modern remote-friendly environment with flexible scheduling and comprehensive training. If you thrive in fast-paced environments and want to control your income timeline, apply today to start earning daily!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues using proprietary CRM tools
- Document interactions accurately in Salesforce while maintaining strict data privacy standards
- Collaborate with technical teams to escalate complex issues and drive resolution
- Meet/exceed daily performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills with clear articulation in English
- Ability to work independently while collaborating with remote teams
- High school diploma or equivalent; college degree preferred
- Reliable internet connection and quiet home office space
- Available for flexible shifts including evenings/weekends