Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the unique benefit of daily pay! At Apex Solutions Group, we value our team members and believe in rewarding hard work promptly. This role offers a stable career path with competitive compensation and growth opportunities within a supportive environment. You'll be the first point of contact for our valued customers, delivering exceptional service that builds lasting relationships. If you're passionate about helping others and thrive in fast-paced settings, this is the perfect opportunity to advance your career in Charlotte's vibrant job market.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently, ensuring high satisfaction rates and retention
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet and exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong communication skills with clear, articulate verbal and written abilities
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in a fast-paced environment while maintaining composure
- Valid work authorization and reliable transportation