Job Description
Join our award-winning team at Phoenix Connect Solutions as a Customer Service Representative and transform your career with daily pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying the flexibility of getting paid daily. No experience required – we provide all the tools you need to succeed in this dynamic role.
What We Offer:
- Daily pay through our instant payment system
- Full paid training program (4 weeks)
- Competitive hourly wages + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- Clear career advancement path to team lead/supervisor
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex escalations
- Participate in continuous improvement initiatives
- Maintain product knowledge through training modules
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (new grads welcome)
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to type 35+ WPM with accuracy
- Problem-solving mindset with empathy
- Availability for flexible shifts (including weekends)
- Passion for helping others and learning new technologies