Job Description
Join Florida Connect Solutions' dynamic team as a Part-Time Customer Service Representative! We're hosting a special hiring event for passionate individuals who excel in creating exceptional customer experiences. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Perfect for students, parents, or career changers seeking meaningful part-time work in the heart of Orlando.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM systems and escalation protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics for call quality, resolution time, and satisfaction scores
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume contact center
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, articulate verbal/written abilities
- Strong problem-solving skills and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid Florida driver's license for occasional off-site events