Job Description
Join our award-winning customer service team in Charlotte and enjoy the freedom of daily pay! We're seeking passionate individuals to deliver exceptional support experiences while getting paid every day you work. No more waiting for bi-weekly paychecks – your hard work is rewarded immediately. As a key member of our support family, you'll help shape positive customer relationships while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using our proprietary CRM system while maintaining service excellence standards
- Process transactions, returns, and account modifications with 100% accuracy
- Collaborate with cross-functional teams to implement service improvements
- Meet daily performance metrics including response time and resolution rates
- Document all interactions in compliance with company protocols
- Contribute to team knowledge base through case documentation
Qualifications
- High school diploma or equivalent with 1+ years customer service experience
- Proven ability to de-escalate challenging situations with emotional intelligence
- Proficiency in CRM software (Salesforce experience preferred)
- Type 40+ WPM with strong written communication skills
- Ability to multitask in fast-paced, metrics-driven environment
- Flexible availability including evenings and weekends
- Positive mindset with solution-oriented approach
- Valid North Carolina work authorization required