Job Description
Join our award-winning call center team in Charlotte, NC! We're seeking energetic Weekend Shift Representatives to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate openings available – start your career growth today!
What We Offer:
• Weekly pay with direct deposit
• Health, dental, and vision insurance
• Paid training and career advancement
• Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Weekend availability (Sat/Sun shifts, 8am-6pm)
- Proficient with Microsoft Office and CRM tools
- Positive attitude and resilience under pressure