Job Description
Join our award-winning team as a Customer Service Representative at Nexus Solutions! We're seeking dedicated professionals to deliver exceptional support to our clients across Nevada and California. This hybrid role combines our vibrant Las Vegas headquarters with remote work opportunities for California-based talent. Enjoy competitive benefits, career advancement, and a supportive culture focused on employee growth.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our industry-leading satisfaction rates. We provide comprehensive training and flexible scheduling to ensure your success. Whether you're in our dynamic Las Vegas office or working remotely from California, you'll be part of a forward-thinking company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems and maintain accurate records
- Collaborate with internal teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities to enhance customer experience
- Participate in continuous training and process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software and multitasking tools
- Excellent communication skills with empathetic approach
- Strong problem-solving abilities and attention to detail
- Ability to work independently in remote settings
- Flexibility to work evenings/weekends as needed
- Authorized to work in the United States