Job Description
Join our award-winning customer service team in vibrant Oakland, CA! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences to our local community. This role offers competitive pay, flexible scheduling, and growth opportunities within a supportive environment. Enjoy weekends off during the week while making a real impact!
Why Join Us?
- Competitive hourly wages with performance bonuses
- Comprehensive training and career advancement programs
- Modern downtown Oakland office with free parking
- Health benefits and retirement plans (20+ hours/week)
- Fun team culture with monthly appreciation events
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, service, and technical issues using CRM tools
- Process orders, returns, and service requests with accuracy
- Document interactions and update customer records in real-time
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics (20+ calls/hour)
- Participate in weekend hiring events for Georgia expansion
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Weekend availability (Sat/Sun 8am-6pm)
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with 95% accuracy
- Basic technical troubleshooting knowledge
- Spanish bilingual a plus (not required)