Job Description
Join ExpressCare Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay with immediate start opportunities! We're seeking dedicated professionals to deliver exceptional customer experiences in Milwaukee and Pennsylvania. Our supportive team environment offers rapid onboarding and competitive compensation with same-day pay options. Perfect for those seeking work-life balance without waiting for traditional pay cycles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed daily performance metrics for quality and speed
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center or retail
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Reliable transportation for in-office shifts
- Background check clearance required