Job Description
Join our award-winning customer support team in NYC and get paid daily for your exceptional service! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact. At Nexus Support Solutions, we empower our representatives with cutting-edge tools and a supportive culture focused on growth and recognition. Enjoy the flexibility of daily pay while building your career in one of the world's most vibrant cities.
Why Choose Us?
- Daily pay processing via secure mobile app
- Comprehensive paid training program
- Health benefits and retirement plans (full-time conversion)
- Performance-based quarterly bonuses
- Modern downtown Manhattan office with skyline views
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve billing inquiries and technical escalations with empathy
- Document interactions accurately in Salesforce CRM system
- Meet/exceed quality assurance metrics and response time KPIs
- Collaborate with tech teams to resolve complex system issues
- Participate in weekly performance improvement workshops
- Contribute to knowledge base documentation and SOP updates
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Typing speed of 45+ WPM with 95% accuracy
- Availability for flexible shifts including weekends
- Ability to multitask in fast-paced digital environments
- Valid NY work authorization and clean background check
- Spanish/Chinese bilingualism strongly preferred