Job Description
Join our dynamic customer support team and experience the freedom of daily pay! Premier Support Solutions is seeking passionate Customer Service Representatives in Dallas, TX to deliver exceptional service while enjoying immediate compensation for your work. This is your chance to build a rewarding career with flexible scheduling and competitive benefits in a fast-paced environment.
As a key member of our team, you'll resolve inquiries efficiently, maintain customer satisfaction records, and contribute to our mission of excellence. We provide comprehensive training, career growth opportunities, and a supportive culture that values your contributions. Apply today to start earning daily while making a difference!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues promptly
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with support teams to resolve complex customer concerns
- Meet or exceed performance metrics including resolution time and CSAT scores
- Participate in ongoing training to enhance product knowledge
- Identify and escalate trends to improve service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset
- Pass background check and drug screening