Job Description
Join our award-winning customer service team and enjoy the financial flexibility of daily pay! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers with comprehensive paid training. This full-time role combines competitive compensation with work-life balance in Louisville's thriving business district.
Why Elite Support Solutions?
- Daily pay options – access your earnings immediately
- Industry-leading paid training program
- Career advancement pathways
- Modern, collaborative work environment
- Comprehensive benefits package
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and escalation protocols
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and CSAT
- Proactively identify process improvement opportunities
- Master product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency in CRM software (Salesforce/Zendesk)
- Strong problem-solving abilities under pressure
- Ability to multitask in fast-paced environments
- Positive attitude with empathy and resilience