Job Description
Join our award-winning team as a Remote Customer Service Representative in Charlotte, NC! We're seeking passionate professionals to deliver exceptional customer experiences from home. This immediate-start opportunity offers competitive pay, full benefits, and career growth potential.
Why Work With Us?
- Work remotely from anywhere in Charlotte/Virginia area
- Comprehensive training and ongoing support
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM systems with detailed notes
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with technical teams for complex escalations
- Proactively identify upsell opportunities
- Attend weekly team meetings and training sessions
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (degree preferred)
- Excellent communication and problem-solving skills
- Proficient with CRM software (Salesforce, Zendesk)
- Reliable high-speed internet and quiet workspace
- Ability to work independently in remote environment
- Typing speed: 40+ WPM
- Available for flexible hours including evenings/weekends