Job Description
Join our award-winning team as a Customer Service Representative and experience the freedom of daily pay! Premier Customer Solutions is seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy competitive compensation, flexible scheduling, and a vibrant work environment in Nashville's thriving business district. No weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process transactions, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to address complex issues
- Document interactions accurately in Salesforce and compliance databases
- Meet/exceed productivity metrics (25+ interactions/hour)
- Proactively identify upsell opportunities for premium services
- Participate in quarterly training on product updates
Qualifications
- High school diploma or equivalent; 1+ years customer service experience
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environment
- Positive attitude with conflict resolution expertise
- Available for weekday shifts (8 AM - 6 PM)
- Basic typing speed of 40+ WPM