Job Description
Join our award-winning customer support team in Columbus and enjoy daily pay with no hidden fees! We're hiring motivated Customer Service Representatives for our rapidly growing division. Paid training provided – no experience necessary!
Why work with us?
• Same-day pay via our exclusive pay system
• Comprehensive paid training program
• Health benefits, retirement plans, and PTO
• Career advancement opportunities
• Modern downtown Columbus office with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Collaborate with team to improve service protocols
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or willingness to train
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude under pressure