Job Description
Join our award-winning customer support team in Long Beach, Ohio! We're seeking passionate individuals to deliver exceptional service at our upcoming hiring event. No experience required – we provide comprehensive training and a supportive environment. Enjoy competitive pay, health benefits, and career growth opportunities. Perfect for career changers, recent graduates, or anyone seeking a stable role with impact. Apply now to start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions in CRM systems and escalate complex issues appropriately
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution times
- Identify process improvements and contribute to team training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and problem-solving mindset
- Reliable transportation for on-site hiring event
- Flexible availability including evenings/weekends if needed