Job Description
Join Oakland Connect Solutions as a Customer Service Representative and launch your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences for our Bay Area clients. This full-time position offers competitive pay, comprehensive benefits, and a dynamic team environment. As a key member of our support team, you'll be instrumental in building lasting customer relationships while enjoying Oakland's vibrant culture and growth opportunities. Apply today and start your new role within 48 hours!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution accuracy
- Resolve billing, technical, and account issues using CRM tools and knowledge base resources
- Document all interactions in Salesforce while maintaining 100% compliance with data protocols
- Collaborate with technical teams to escalate complex issues and implement solutions
- Meet/exceed KPIs including CSAT scores, handle times, and conversion metrics
- Proactively identify upsell opportunities to enhance customer value
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with ability to de-escalate sensitive situations
- High school diploma or equivalent; associate degree preferred
- Ability to work flexible shifts including weekends if needed
- Type 40+ WPM with strong attention to detail