Job Description
Join ConnectHub Solutions' dynamic team as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals seeking to launch their careers in New York's thriving call center industry. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Manhattan.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills in English
- Basic computer proficiency with ability to learn new software
- Strong problem-solving and active listening abilities
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Must be available to work flexible shifts including weekends