Job Description
Are you a people person looking for a job that puts money in your pocket daily? Apex Support Solutions is currently hiring Customer Service Representatives in Fresno, Pennsylvania.
We offer a competitive hourly wage with the added benefit of daily pay, meaning you can access your earnings sooner than traditional bi-weekly payroll. We are looking for individuals who are ready for an immediate start and are committed to providing top-tier support to our valued clients.
Join a supportive team environment where your hard work is recognized and rewarded. Apply today to begin your journey with us!
Responsibilities
- Handle inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with product inquiries, order tracking, and account management.
- Process returns, exchanges, and refunds accurately and efficiently.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with the sales and technical teams to resolve complex customer issues.
- Stay updated on company products and policies to provide accurate information.
- Meet daily and weekly performance metrics regarding call handling and customer satisfaction.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and patience.
- Proficiency with computers, MS Office, and CRM software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Reliable internet connection and a quiet workspace (if remote).