Job Description
Are you a dedicated professional seeking a career that offers flexibility, growth, and immediate rewards? Apex Contact Solutions is hiring top-tier Customer Service Representatives to join our expanding team in New York. We pride ourselves on a culture of excellence, offering Daily Pay options and comprehensive Paid Training to ensure your success from day one.
We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment. Whether you are an experienced agent or looking to start a new career path, we provide the tools, support, and compensation you deserve.
Why Join Us?
- Daily Pay Access: Get paid the same day you work with our Earned Wage Access program.
- Paid Training: No experience? No problem. We invest in you with 100% paid on-the-job training.
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on experience.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on empathy and resolution.
- Provide accurate information regarding products, services, and account balances to resolve customer issues efficiently.
- Document all customer interactions and transactions accurately in our CRM system.
- Adhere to all company scripts, policies, and quality assurance standards to maintain high service levels.
- Identify opportunities to upsell products or services where appropriate and authorized.
- Collaborate with team leads and supervisors to improve departmental processes and customer satisfaction scores.
- Stay updated on product knowledge and company announcements to provide accurate support.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, sales, or call center environments is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment while maintaining a professional demeanor.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace (if remote).
- Must be authorized to work in the United States.