Job Description
Join a High-Growth Team in Portland, OR!
We are currently hiring Customer Service Representatives with an immediate start date. If you are looking for a stable career with Daily Pay options and a supportive environment, this is the opportunity for you. We provide comprehensive training and a pathway to rapid career advancement.
Our client is a leader in the industry, and we are expanding our Portland-based team to meet growing demand. Whether you are an experienced agent or just starting your career in call centers, we want to hear from you.
Why Apply With Us?
- Daily Pay Option: Get paid the same day you work.
- No Experience Necessary: We provide full training and mentorship.
- Competitive Benefits: Medical, dental, and vision insurance available.
- Modern Work Environment: State-of-the-art facilities in downtown Portland.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Resolve customer inquiries, complaints, and issues in a professional and empathetic manner.
- Accurately document all customer interactions and account information into the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the support team to develop and implement process improvements.
- Meet or exceed daily and monthly performance metrics (call handling, quality scores).
- Stay updated on product knowledge and service policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple windows simultaneously.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and a quiet workspace (if remote/hybrid role).
- Previous call center or customer service experience is a plus but not mandatory.
- Must be authorized to work in the United States.