Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of work-from-home with daily pay options! We're seeking empathetic professionals to deliver exceptional support to clients across Jacksonville, FL, and Georgia. No commute, no delays—get paid daily for your hard work while making a real impact. Full training provided, with opportunities for growth in a supportive, remote-first environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions, returns, and account updates accurately
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call quality and resolution time
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM software and multitasking tools
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- FL or GA residency required