Job Description
Join our dynamic team as a Local Customer Service Representative in Dallas, TX! We're seeking passionate individuals to deliver exceptional support to our local community. This is your opportunity to make a real impact while growing professionally in a supportive environment. Immediate start available!
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve inquiries regarding products/services with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex issues
- Identify upsell opportunities based on customer needs
- Maintain detailed knowledge of local market offerings
- Meet/exceed performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Local Dallas market knowledge a plus
- Flexible availability including weekends/holidays
- Positive attitude with commitment to excellence