Job Description
Join our dynamic team as a Local Customer Service Representative in Detroit! We're hosting a hiring event to find passionate individuals dedicated to delivering exceptional service to our community. This is your opportunity to make a direct impact while growing your career with competitive benefits and a supportive work environment.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive health and retirement benefits
- Clear career advancement pathways
- Training programs for professional development
- Collaborative team culture focused on community impact
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing, service, and account issues efficiently using CRM systems
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience processes
- Participate in community outreach initiatives aligned with company values
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in local business context
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office Suite and CRM software
- Excellent communication skills with clear local dialect awareness
- Ability to work flexible shifts including weekends
- Valid Michigan driver's license (if field visits required)
- Background check and drug screen required