Job Description
Join our award-winning customer service team in Washington, NC! We're seeking enthusiastic entry-level professionals with no experience required – we provide comprehensive paid training to launch your career in customer excellence. As a Customer Service Representative, you'll be the friendly voice behind our brand, resolving inquiries and building lasting relationships with our valued customers. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries using knowledge base and CRM tools
- Document interactions accurately in customer relationship management systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Continuously improve through ongoing training and feedback
- Support cross-functional projects as part of the customer experience team
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – paid training provided
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (email, browsers)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening