Job Description
Join our award-winning customer service team in Washington, NC! We're seeking motivated Entry-Level Customer Service Representatives to deliver exceptional experiences. No prior experience required—comprehensive paid training will equip you with all necessary skills. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. Help us resolve inquiries, build customer loyalty, and grow professionally in this vital role.
Responsibilities
- Handle incoming customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (35+ WPM)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Commitment to customer satisfaction excellence
- Valid North Carolina driver's license (if field visits required)