Job Description
Join our dynamic team at Global Solutions Inc. as an Entry-Level Customer Service Representative! We're hosting a hiring event in Miami to find passionate individuals ready to launch their careers in customer support. No experience required – we provide comprehensive training!
Why Join Us?
- Competitive hourly pay with growth opportunities
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement path
- Supportive team environment
- Modern downtown Miami workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Participate in ongoing training programs
- Represent company values in every interaction
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with basic computer technology
- Ability to work flexible shifts (including weekends)
- Positive, resilient attitude
- Spanish fluency (highly preferred)
- Previous customer service experience (a plus)