Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! Florida Solutions Group is hosting a exclusive hiring event for motivated individuals seeking to launch their careers in customer excellence. No experience necessary – we provide comprehensive training and growth opportunities in our vibrant Miami headquarters.
As a key member of our support team, you'll deliver exceptional service to our diverse client base while developing valuable communication and problem-solving skills. This role offers competitive pay, comprehensive benefits, and a clear path to advancement within our rapidly expanding organization.
Why Join Us?
- Industry-leading onboarding program
- Performance-based bonuses and incentives
- Modern, collaborative work environment
- Free parking and metro-accessible location
- Health, dental, and vision insurance options
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer concerns
- Meet or exceed performance metrics including call quality and resolution times
- Participate in continuous improvement initiatives
- Adhere to all company policies and compliance regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to work flexible schedules including weekends
- Valid authorization to work in the United States
- No prior experience required – training provided
- Spanish language skills a plus but not required