Job Description
Join our award-winning team in Memphis as a Customer Service Representative! We're seeking motivated individuals with no prior experience to launch their careers in customer service. Enjoy comprehensive paid training, competitive compensation, and a supportive environment where your growth is our priority. Perfect for recent graduates or career changers looking for stability and advancement opportunities.
As a cornerstone of our client experience team, you'll handle inbound/outbound inquiries via phone, email, and chat while resolving issues with empathy and efficiency. Our Memphis-based operation offers modern facilities, flexible scheduling options, and clear pathways to leadership roles. Benefits include health insurance, retirement plans, and monthly performance bonuses.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction target
- Process orders, returns, and account modifications using CRM software
- Document interactions accurately in Salesforce with minimum 98% data integrity
- Collaborate with technical team to resolve complex product/service issues
- Meet/exceed weekly productivity metrics (25+ resolved cases/day)
- Participate in continuous improvement workshops to enhance service quality
Qualifications
- High school diploma or equivalent (college graduates preferred)
- Excellent verbal/written communication skills
- Type 40+ WPM with 95% accuracy
- Ability to learn complex systems through paid training program
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and basic computer navigation
- Must pass background check and drug screening