Job Description
Join our award-winning customer service team in Raleigh! Global Customer Solutions is seeking motivated individuals to kickstart their careers in our state-of-the-art call center. Enjoy competitive pay, comprehensive training, and opportunities for growth. Immediate openings available with flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to resolve complex issues
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 25+ WPM with high accuracy
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and team player mentality
- Reliable transportation to Raleigh facility
- Flexible availability including evenings/weekends