Job Description
Join Our Hiring Event in Dallas, TX! Global Support Solutions is seeking enthusiastic Entry-Level Customer Service Representatives to join our award-winning team. No prior experience required – we provide comprehensive training and career growth opportunities. Help us deliver exceptional customer experiences while building a rewarding career in one of America's most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Actively participate in ongoing training programs
- Identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with MS Office applications
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the United States
- Passion for helping others