Job Description
Join our award-winning customer service team in Memphis and kickstart your career! We're seeking motivated individuals for immediate full-time positions in our dynamic call center environment. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling options, and a supportive team culture. If you're a people person with excellent communication skills, this is your chance to build a stable career in one of Tennessee's thriving industries.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience with diverse customer needs
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and willingness to learn new processes
- Reliable transportation to our Memphis facility
- Must be available for evening/weekend shifts as needed