Job Description
Start Your Career with Paid Training in Cleveland, Texas!
We are currently seeking a dedicated Customer Service Representative to join our expanding team. This is an entry-level position designed for individuals looking to launch a career in a supportive, professional environment. We believe in training our employees to succeed, which is why we offer comprehensive paid training programs.
As a Customer Service Representative, you will be the primary point of contact for our valued clients. Your role will involve listening to customer needs, providing accurate information, and resolving issues with a positive and empathetic approach. If you are a self-starter with excellent communication skills, we want you on our team.
Responsibilities
- Handle inbound and outbound customer calls and emails with a high degree of professionalism.
- Assist customers with product inquiries, account issues, and order processing.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Identify opportunities to improve customer satisfaction and process efficiency.
- Collaborate with the support team to ensure consistent service quality across all channels.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but not required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency (35+ WPM).
- Able to work in a fast-paced environment and adapt to changing priorities.
- Reliable internet connection and a quiet workspace (for hybrid/remote availability).