Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently seeking enthusiastic, entry-level Customer Service Representatives to join our dynamic team in Cleveland, Texas. We provide comprehensive paid training to ensure our team members are fully equipped to succeed.
As a vital member of our support team, you will be the face of our company, interacting with customers via phone and email to resolve inquiries and provide exceptional service. No prior experience is necessary; we are looking for candidates with a strong work ethic and a positive attitude.
Why Join Us?
- Competitive salary with performance bonuses
- Comprehensive paid training program
- Health, dental, and vision insurance available after 90 days
- Career growth opportunities within the company
Responsibilities
- Manage inbound and outbound customer calls and emails with a focus on high-quality service.
- Resolve customer inquiries, complaints, and technical issues efficiently and professionally.
- Accurately document all customer interactions and account information in our CRM system.
- Process orders, returns, and exchanges according to company policy.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with team leads and other departments to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills (35+ wpm).
- Strong verbal communication and active listening skills.
- Ability to remain calm and professional under pressure.
- Willingness to learn and participate in paid training.