Job Description
Join our award-winning team as a Local Customer Service Representative in Wichita! We're seeking dedicated professionals to deliver exceptional support during weekend shifts. Enjoy comprehensive paid training, flexible scheduling, and a competitive compensation package. Be the voice of our community and build lasting relationships with local clients while advancing your career in customer service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately in customer databases and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues when needed
- Meet/exceed performance metrics including call quality and resolution targets
- Proactively identify opportunities to enhance customer experience and process efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills with strong active listening
- Ability to work independently and manage time effectively during weekend shifts
- Positive attitude and problem-solving mindset with customer-first approach
- Passion for serving the Wichita community